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SHIPPING, CANCELLATION AND REFUND POLICY



Shipping Policy
1. Orders for small packets and wholesale can only be made separately and for organizational reasons cannot be combined. The Buyer will not incur any additional delivery costs as a result.
2. The Seller reserves the right to decline orders (without offering a reason) for economic reasons. Where a product is sold out, a substitute of equal value will only be given where expressly requested. Cancellations will only be accepted for products not dispatched.
3. All goods deliverable from the warehouse are generally dispatched within 2 working days. Once dispatched, delivery within the E. U. takes 3 - 10 working days, and for products delivered to other countries up to 6 weeks. The details given of delivery periods are not binding.

Cancellation Policy
1. Cancellations will only be accepted for orders not yet processed.
2. Given the delicate nature of these goods there is no legal right to return seeds once delivered. Any defects will be considered under the terms of the conditions as laid out in the section "warranty".
3. In case of effective cancellation, any contractual performance received by either party should be returned and any utilisation made (e.g. interest) remitted.
4. All transport costs in connection with returns are payable by the Buyer.
5. If the Buyer is wholly or partly unable to return the contractual product received from Seller, or where this is only possible in a deteriorated condition, then the Buyer will be liable for compensation to the extent of any lost value. This does not apply for the purchase of goods where this deterioration arises exclusively from its testing such as would have been possible in a shop transaction. Buyer can otherwise avoid this compensation duty if Buyer does not make use of the item as an owner and avoid any action that may lower its value. Items dispatchable as a parcel are to be returned at Sellers costs and risk.

Refund Policy
Female Seeds offers a refund for most items within 30 days of receipt of delivery. You can consult this page to learn more about our refund policy. At Female Seeds, we want you to have the best experience possible every time you shop with us. You may also want to cancel your order within 14 days without giving any reason, or you could decide to make use of your legal right to reject goods that are damaged or are of unsatisfactory quality, unfit for purpose, or not as described. If you order does not arrive within 30 days of shipment date we will replace and reship your order. You can, however, also opt to cancel your order.

Female Seeds products
It takes approximately 2 business days for the refund to be processed. The timeline within which said refund will show on your bank account depends on your bank’s location, and on their own processes.
Please note that our return policy requires you to return the item at your own expense.

Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item(s). To exercise your cancellation right please consult this link.

Right of withdrawal
You are entitled to revoke your agreement with Female Seeds without providing a reason, within a period of 14 days.
The withdrawal period expires 14 days after day 1, on which you or a third party designated by you, who is not the carrier, acquires physical possession of the final delivery.
In order to exercise your right of withdrawal, you must first of all inform Female Seeds in order for us to check your payment details via Email: info@femaleseeds
Once this is done, you can revoke the agreement via a revocation form found in the footer of our website, in the customer service section.

Consequences of the withdrawal
If you revoke the agreement, you will receive back from us all payments that you have made up until that moment, including delivery costs (with the exception of any extra costs as a result of your choice for a different delivery method than the cheapest standard delivery option offered by us) and in any case no later than 14 days after we have been informed of your decision to revoke the agreement.
We will refund you via the same payment method with which you conducted the original transaction, except cash payments. You will not be charged any costs for such a refund.
After you have reached out to our customer service we will send you a confirmation of refund via e-mail.